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Ordering and Delivery
- All
listings are GST inclusive. TAX receipts can be provided on request.
- Our
delivery charge includes the cost of actual postage, packaging/materials
and a handling fee.
- We
carefully package each item to ensure its safe arrival. Claims of posted
items being lost or damaged during delivery will only be accepted if
registered post was chosen and paid for.
- If
you purchase multiple items at once with different availability times
(for example an instock item with a preorder item) we will hold your
order until all items arrive. We will post the available items separately
only if it is requested by the customer and full postage paid for each
item.
- Shipping
information must be correctly filled out by our customers whenever required
during checkout. We take no responsibility for delivery problems resulting
from an incorrect or incomplete address.
Payment and Security of your Credit Card Details
- Credit Card payments
are processed online via Paypal
- To ensure your security,
we do not hold any credit card information – this is all done using
Paypal's online payment gateway.
- You can also pay
using Australia Post Money Orders, and post these, along with your details
to:
Dungeon Crawl
PO Box 904
Sunshine VIC 3020
- We
do not accept personal cheques
Item Representation
- All
product images are typical. Game packaging & covers may vary from
the images displayed.
- 'Full
English language' means fit for use in English speaking markets and
can include multi-language products.
- 'Australian'
means fit for use in Australia, it does not mean manufactured in Australia.
Nearly all game products on retail shelves across Australia are manufactured
overseas.
- 'Australian
Compatible' includes region free games compatible with Australian video
game systems. In some cases, region free Australian compatible games
may not be labelled PAL by the manufacturer. All games sold by Dungeon
Crawl as Australian (PAL) compatible on Ebay are 100% fit for use with
Australian systems.
Video
Game, PC Software and DVD Compatibility
- If
the system requirements for an item are not listed, it is the customer's
responsibility to research and ensure that they have a compatible system
(PC, console, DVD player etc) before they purchase, as we only accept
returns for defective products.
- PC
game malfunction is most often the result of compatibility problems
with the system being used and not the result of product defects. We
are responsible only for the functioning of the product, customers are
fully responsible for the system (both hardware & software) it is
being used in conjunction with. If you believe a PC game is faulty and
problems are not system related, we can arrange a return and test of
the product on a compatible system.
- We
will not provide technical support outside of the functioning of the
product itself. It is always the responsibility of the customer to troubleshoot
compatibility issues with their system.
Returns
Policy
- Faulty
item claims should be made within 7 days of receipt of your product.
- All
faulty item returns must be pre-approved via email.
- Returns
are for defective products only and will not be accepted when the problem
is incompatible hardware.
- All
returned products will be thoroughly tested with compatible systems
for defects.
- If
the item is faulty, we will post a working replacement.
- If
a replacement is unavailable, we will fully reimburse the customer.
- If
the item is not faulty, it will be sent back at the customer's expense
and no reimbursement will be offered.
- Dungeon
Crawl records the condition of items before they are sent out. Items
that are claimed to be faulty and, when returned, exhibit damage incurred
while in the customer's possession, will simply be sent back.
- Any
claims by customers that such damage was caused during postage (initial
or return) will only be considered if the item was sent via an registered
service. Express Post does not include such protection.
- These
Terms and Conditions are in addition to, and do not replace or take
away, your rights under Australian law: http://www.consumersonline.gov.au/Content/consumerrights/Refunds.asp
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