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Home > Frequently Asked Questions

Please read our FAQ’s to find answers to your questions

DLC and Online Issues

• Multiplayer/DLC Code Activation
• Purchasing DLC from the PSN Store
• COD ELITE Subscription Service

Shopping

• Do I need to create a login to buy from Dungeon Crawl?
• Your games are so cheap. How do I know if they are original?
• Can I get a discount for multiple purchases?
• How do I know if a game will play on my PC?

Payments

• What payments methods do you accept?
• What are your bank account details for direct deposits?
• What’s your address for money orders
• What’s your address for money orders

Postage

• Can I save on postage and pick up the items? I need to start playing yesterday.
• Once I have paid, how long will it take for the game to be posted to me?
• What is the quickest way to get my game delivered to me?
• You sent me an email saying my game was posted and I still have not received my order. Where is my game?
• Do you offer discounted postage and handling if I buy more than 1 item?
• I have paid for my item, but I have not been notified that it’s been posted to me.

Returns

• I bought the game by mistake - can I cancel the order?
• The game says NTSC. Will it work on a PAL console?
• I have received the disc, but its not working. Can you please help?
• You sent me the wrong game – how do we get this fixed?
• I received a game, but do not want it for one reason or another – can I swap it?

Pre-Sale Orders

• What is a Pre-Order item?
• Do I have to pay for a pre-order item?
• Can you tell us what day the game will arrive?

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DLC and Online Issues

Multiplayer/DLC Code Activation

The following set of instructions applies to both activating Multiplayer Keys (e.g. FIFA, BF3) and Downloadable Map Packs or other DLC.

IMPORTANT: You only have to do this once - after activation, you can switch back to your Australian Account and keep playing.

Firstly, create a new Playstation User Account, and select the appropriate country from the chart below - it will ask you for a date of birth and country.

Region 1 - USA

Region 3 - Singapore

Secondly, follow the below steps to create a new online ID, and download/activate your code. To access the DLC, simply create a new PSN ID (you can have as many PSN ID's as you like), and when it asks you for you address details, select the country that the game region is from.

Region 1 - USA

Region 2 - UK

Region 3 - Singapore

The region number is shown in a black and white square on either the back or the spine of the case.

For Region 1 games, you can use the following address:

3183 Wilshire Blvd Los Angeles, CA 90010

For Region 3 games, use the following address:

1 Beach Road Singapore 189673

You'll only need to create one account per region - you could use the same account to download DLC for future games.

Once the content has finished downloading, you can access it from any account on your PS3, including your Australian account - it will also be fully compatible with Trophies for both Single Player and Multiplayer, so feel free to log back in and continue playing!

Purchasing DLC

Almost all DLC and Map packs will be available for purchase and fully compatible with Dungeon Crawl PS3 games.

When purchasing DLC, you must ensure that you purchase the Map packs from the correct PSN Store. If you have a Region 3 game, purchase the DLC from the Region 3 store in the same way that you would activate a DLC/Multiplayer code.

DLC/Map Packs are Region Locked - meaning DLC purchased from the Region 1 store will not work with a Region 3 game - you must ensure that DLC is purchased from the same Region store as your game.

Once the DLC has finished downloading, you can switch back to your Australian account and continue playing!

Please note that you will not be able to use your AU credit card on the Region 1 or 3 PSN Store. PSN Cards must be used to make purchases. Region 1 and 3 PSN vouchers/cards are widely available from a number of online retailers, including Dungeon Crawl (dependant on stock availability at the time).

You will also find that map packs are commonly 30-40% cheaper on the Region 1 or 3 store, compared to the Australian PSN Store.

COD MW3 Elite

ELITE FREE If you are interested in downloading the FREE version of the Elite App, you can do so from your Australian PSN account. You'll find that stat tracking and other MW3 Elite FREE features will work as intended. Please remember that once map packs/DLC packs are released (TBA 2012), you will need to purchase them from the Region 1 store, and not the Australian Store (once purchased, you can of course play on your AU account). More details will be available on the Dungeon Crawl FAQ closer to the release date.

ELITE PREMIUM

You have TWO options for creating a Premium account. Please note the advantages and disadvantages of each method before making a decision.

1) Create a USA Elite Account - and get access to Map Pack discounts + an additional discount compared to the AU Elite pricing.

By creating a Region 1 PSN Account (or signing in to your existing account), you will be able to access

i) Discounted Elite Subscription Cost ($49.90 USD vs $64.90 in Australia) ii) Overall discount for future Map Packs and DLC (as opposed to buying them individually when they are released)

To ensure you complete this process correctly, please see the instructions above on how to create a Region 1 account if you have not already. After you login to your Region 1 account, visit the PSN store to download and install the MW3 ELITE App. Please select "United States/America" when asked for your country.

Once in the app, you will need to "Upgrade" from FREE to PREMIUM. The option is available in the Elite App menus. Please note that your Australian Credit Card will not be accepted by the US Elite App, and you must use a Region 1/USA PSN Card - available from Dungeon Crawl and a wide variety of online retailers.

Once the map packs are released, you will be able to download them and switch back to your Australian account to continue playing.

By choosing this option, you will not be able to access
i) Founder Status on your Australian account (Available on your USA Account)
ii) Other Premium features, such as increased storage space on your Australian account (Available on your USA Account)

For stat tracking and other benefits of ELITE, we recommend creating a FREE Elite Account on your Australian PSN ID for those fantastic features, while taking advantage of the USA Map discounts with a Premium USA account.

2) Purchase Modern Warfare 3 Elite Premium on the AU PSN Store This will allow you to access Premium Account features, such as:

i) Founder status on your AU account
ii) Other Premium account features, such as increased storage space

This option will NOT allow you to access

i) Map Packs/DLC as they are released. Sony have chosen to region lock map packs, which means you will have to purchase them individually from the US PSN Store as in option 1)

Dungeon Crawl do not recommend this option, due to the fact that users will not be able to access discounted map packs and DLC when they are released.

Dungeon Crawl Recommendation

To get the most out of COD Elite, we recommend the following:

i) Create a FREE Elite account on your Australian PSN Account. This will allow access to all of the Free Elite features, such as player statistics tracking, map analysis and more.

ii) Wait until 1(One) Day after the release of the first Map Pack on the PSN Store (TBA 2012), and then purchase a US Premium Elite account. This will allow us to fully test the USA Premium account as described in option 1. It is expected that you will be able to access all DLC discounts using this method, and lose nothing by waiting (over option 1 & 2 above).

iii) Once the map packs are released (TBA 2012), take advantage of - Discounted map pack prices by buying a USA Elite Premium account - Discounted Elite Premium account prices ($49.90 USD vs $64.90 on the AU PSN Store) by purchasing a USA Elite account using the steps in Option 1) above, while enjoying the stat tracking and other features of your AU Free Elite account.

We hope this helps, and if you have any questions, please email us at info@dungeoncrawl.com.au with the subject line "MW3 ELITE"

About Dungeon Crawl

Do I need to create a login to buy from Dungeon Crawl?

Yes, you will need to create a login, and ensure we have correct postage details. This will allow your items to remain in your shopping cart, even after logging out. They will be there next time you log in.
You will also be able to view all your past purchases from Dungeon Crawl.

Your games are so cheap. How do I know if they are original?

Every game sold by Dungeon Crawl is guaranteed 100% original.
We do not support or condone any pirating or selling of unoriginal games or software.

In order for us to bring you games at such great prices, we often import the games ourselves, direct from overseas. This means that although your game may not be manufactured in Australia, we ensure that it will work on your local PC or PAL console. Our games are sourced from all corners of the globe, including US, Europe and Asia, as well as Australia.

Can I get a discount for multiple purchases?

We do offer a Postage & Handling discount for multiple purchases.
P&H is reduced to 50% for each additional item.

How do I know if a game will play on my PC?

To know if your PC will run a game, goto: www.canyourunit.com
This site will tell you if your machine meets the minimum requirements to play a game, and usually will alert you to the main reasons why your game will not play on your machine.

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Payments

What payments methods do you accept?

We accept payment via:

• Paypal
• Credit Cards (MasterCard, VISA)
• Bank deposit
• Money Order

DC do not charge a surcharge for any payment method.

What are your bank account details for direct deposits?

Our bank details are:

Bank: NAB
Account Name: Dungeon Crawl Pty Ltd
BSB: 083019
ACC: 795292747

Your sale reference number must be included so we know the payment is from you

What’s your address for money orders

Please ensure you include your order number in the description field so we can trace the payment to your purchase. This is very important – DC gets hundreds of payments each day into its bank account and without a proper reference we cannot trace that you have paid. Do not include the item description in the description field – this does not tell us who you are, so these descriptions will delay the posting of the item.

Our bank details are:
Bank: National Australia Bank

Account Name: Dungeon Crawl Pty Ltd
BSB: 083 019
ACC: 79529 2747

Will I receive confirmation that my payment has been received and product posted?

Yes, we will send you an email to confirm that we have received your payment.

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Postage

Can I save on postage and pick up the items? I need to start playing yesterday.

Unfortunately we do not offer pick-up for online Sales.
If you are situated in Melbourne and in a real rush for your game, you are welcome to pop into our city store and buy directly from Dungeon Crawl.
The store is situated at:
183 Elizabeth Street Melbourne
(opposite the GPO Building, right next to Angus & Robertson)
Tel: 03 9670 9936

Once I have paid, how long will it take for the game to be posted to me?

We will post the item within the next 24 hours of receiving your payment. That means we post the next business day after receiving your payment.
We need our weekends to play our games.

What is the quickest way to get my game delivered to me?

Choose Express Post. It costs $2.00 more, but will arrive sooner.
Registered Post takes longer, and requires your signature. Often the postie will leave a Collection Card in your post box and you will need to go into the local post office to sign and collect your registered article.

You sent me an email saying my game was posted and I still have not received my order. Where is my game?

Each package has a tracking number, which was included in the email advising your item has been posted. Please check the tracking number on the Australia Post website.
Our experience is that your package is probably awaiting your collection at the Local Post Office, as the posties often could not be bothered to get off their bikes to ask you to sign for the package.

Do you offer discounted postage and handling if I buy more than 1 item?

Yes, we offer reduced P&H of 50% on all additional items purchased.

I have paid for my item, but I have not been notified that it’s been posted to me.

If you have paid us, but not received any notification that we have posted the item to you, its probably because we have not been able to find your payment.
If you have paid, please email us advising the date payment was made, the amount and any reference, so we can find your payment and mail the games to you as soon as possible.

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Returns

I bought the game by mistake - can I cancel the order?

Yes, we do accept cancellations.
We require a minimum of 24 hours notice to cancel an order.
If the item is shipped before we see your email, simply return the item to us for a refund
Unwanted items/swaps do incur a $7 restock / admin fee

The game says NTSC. Will it work on a PAL console?

All our games will work on local PAL consoles.
At Dungeon Crawl, we import our own games so we can sell them cheaper to you. This means they may be NTSC format, but we only import them if they will work on your Australian PAL console. Please try the game and you will see that its works.

I have received the disc, but its not working. Can you please help?

Yes, of course we will assist you. If we find the disc is faulty, we automatically offer you a refund or full replacement.

We will run through some standard questions and may ask you to perform a few tests before asking you to return the item. This is to ensure that the item is faulty and not the TV, PC or console that may be causing the problem. Once we receive the item we will test it ourselves and ensure that it is indeed faulty and will offer you a full refund or replacement. We will of course also refund your return postage.

If we find the item works fine, we will not approve a replacement or refund. We will return it to you.

You sent me the wrong game – how do we get this fixed?

Oooops, sounds like we’ve had a warehouse malfunction.
Please email us to arrange a return and replacement. Of course we will also reimburse any return postage.

I received a game, but do not want it for one reason or another – can I swap it?

If an item is unwanted within 7 days of receiving it, you can return it to us for a swap or refund.
We do have a $7 restock admin fee for all unwanted returns.
All unwanted items must remain sealed.
Please email us to arrange the return.

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Pre-Sale Orders

What is a Pre-Order item?

A Pre-Order listing allows you to reserve your copy by purchasing it before we receive the game. If you buy this game, we ensure that its reserved for you and as soon as the game arrives we will send it out to you.

Do I have to pay for a pre-order item?

Yes, you do have to pay for this purchase, so we can post the game to you as soon as it arrives in our warehouse

Can you tell us what day the game will arrive?

We can't tell you because our shipping company only tell us the week they will deliver to us. That's why our listing will say: "the week beginning 9 November"
As soon as the game arrives in our warehouse, we will post it to you. We don't wait for official launch dates, or hold on to the games in our warehouse. We will send it to you as soon as we can.