Dark Fall Lost Souls (Darkfall) (PC)

We offer the following local delivery options:

1. FREE Standard Post - The economical option. Standard post is only tracked internally.
2. Express Post - When you want the game yesterday - includes tracking number, but no guarantee or insurance.
3. Registered Post - Includes a tracking number AND insurance - signature is required.

DC classify games as Small, Medium and Large. Most games will be small size.

For quickest delivery, DC recommends Express Post. Charges are flat rate across Australia.
Please consider using Registered or Express. These options provide peace of mind for very little investment.

Always select insurance for peace of mind.

INSURANCE

We recommend insurance is always taken to protect against lost items and scratched discs.

Dungeon Crawl offers extra value by providing Postage PLUS 30 Day Scratch Insurance.

For a single fee of $3.50 (Domestic) and $5.90 (International), your insurance works as follows:

Postage:
We will replace or refund you in full once it is confirmed by Australia Post that your package has been lost.
We follow Australia Post's investigation process, which can take up to 10 working days for full resolution.

Scratched Discs
If your PC or console causes your disc to be scratched within 30 days of receiving the game, your disc will be replaced or refunded in full - no questions asked. It is your responsibility to get the scratched disc back to us. We will cover the cost of sending the replacement item to you.

Please retain your receipt as proof of purchase, as Ebay only retains your information for a limited amount of time

Please note that as no signature is required for the delivery of Express Post packages, Express Post orders are shipped at the customer's risk without any delivery guarantee from Australia Post.

Express Post satchels come in fixed sizes & dimensions. Certain products or multiple product orders may not fit into an express post satchel due to size, shape & weight considerations. This may not be known until after checkout & when we have picked your order. Therefore, we may have to switch your order to our registered service when it is impossible to ship via a single express post satchel. In such situations we will reimburse you so that you only pay only for the service used.

Standard Post

Expected delivery timeframe – 2-7 working days. Delivery in Metro Areas is generally very close to the 2 day timeframe.

Express Post

Expected delivery timeframe – 1-2 working days

To see if your address is covered by the Australia Post next Business day Network, goto http://auspost.com.au/business/express-post-delivery-network.html

No signature is required, so the postie will simply put your package in your postbox.

Registered Post

Expected delivery timeframe – 2-7 working days. Delivery in Metro Areas is generally very close to the 2 day timeframe.

All parcels sent must be signed for. Now if no-one is home (or you just couldn’t be bothered to answer the door because you are playing another DC game), the postie will put a collection card in your post box, advising that the package will be held at your local Post Office awaiting your collection.

Registered Post may take longer than standard post, as the item has to be signed for.

Cheatsheet for regular size items (most games):

Pickup
Pickup is not offered for online sales, with no exception.

Pickups are also not available at our Melbourne store as it is run as a separate division of Dungeon Crawl Pty Ltd. Online orders are processed from a warehouse at a different Melbourne location. Items stocked in our CBD store regularly differ from those offered online in both range and price.

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